Government Operations committee  Thank you. Welcome to Prince Edward Island. I hope you grasped the significance of the room that we're in today on the verge of the 150th birthday of Canada. This is Memorial Hall, the tribute to the Fathers of Confederation. I hope you have an enjoyable time when you're here.

Government Operations committee  No.

Government Operations committee  Oh, I'm aware of the issue. We do business in the U.S. We have a U.S. company that I just returned from last night in Hartford, Michigan, where we ship tens of thousands of parcels through. To directly answer your question, no, I've not seen that as a problem, in part because o

Government Operations committee  We have a large sampling. We're in every nook and cranny in this country. We don't have any complaints with the service. The delivery service standard is well within what we think is acceptable. We have an active customer base of 250,000 Canadians, and if there's an issue or if t

Government Operations committee  No, and I'm not sure we would know what the end delivery point was anyway.

Government Operations committee  It's Canada Post.

Government Operations committee  There a number of items that we sell and they're rather large and heavy.

Government Operations committee  We use FedEx Ground, or whatever it may be. It might even be Purolator Ground. There are a number of items that have to be shipped that way.

Government Operations committee  Canada Post does offer a system of discounts to its corporate customers. We're very fortunate being located here for two reasons. One is that our volume is relatively high, so that helps toward establishing our discounts. Also, we're shipping stuff from here west. My understandin

Government Operations committee  We ship some things from here to the U.S., but then we have a distribution facility in the U.S. for the bulk of things that are shipped.

Government Operations committee  We have done some shipping on behalf of some U.S. partners and we've taken advantage of a program similar to the one-pound flat fee and also the “cram as much stuff as you want inside this parcel for a flat fee” thing. For our core business, each box is a different size and a dif

Government Operations committee  No, it's just not a fit.

Government Operations committee  Yes.

Government Operations committee  No, primarily we're operating with two major printers, Lowe-Martin in Ottawa and St. Joseph in Toronto or Concord. When the bulk of the catalogues are printed, maybe 50,000 to 60,000 are sent to our mailing house in Halifax for daily request fulfillment, but the bulk of them go s

Government Operations committee  There is no other choice.