Government Operations committee  Good morning, Mr. Chair, and honourable members. My name is Marc Thibodeau and I'm the director general of the labour relations and compensation directorate at the CBSA, the Canada Border Services Agency. I'd like to thank the committee for the invitation to speak to you today o

Government Operations committee  Thank you for your question. The Public Servants Disclosure Protection Act is a last resort mechanism for issues that are not covered by other mechanisms. In that context, a lot of issues were raised and resolved through other processes. At the Canada Border Services Agency, the

Government Operations committee  Thank you for the question. Your question touches on several aspects. For the employees as a whole, we have put in place an online training session on values, ethics and disclosure of wrongdoing. I should add that 84% of staff at the agency have completed their training. As fo

Government Operations committee  When I joined the agency in 2011, they were already being given. At that time, we went to all the regions of Canada to give presentations on the code when it was revised, and we talked among other things about the disclosure of wrongdoing.

Government Operations committee  I would like to draw your attention to a particular characteristic of the agency: our staff still includes compensation advisors. The Canada Border Services Agency conveys information on remuneration to Public Services and Procurement Canada , which then issues the cheques.

Government Operations committee  We have had such cases, and there are challenges. Every two weeks, that is every pay period, I follow up on salary advances we have to pay to employees who have not been paid because of a system error. The agency has 14,000 employees. Since Phoenix was brought in, we have paid o

Government Operations committee  I'll also add that we recognize people who display that kind of ethical behaviour. Right now there are no examples that come to mind.

Government Operations committee  Thank you. From a Canada Border Services Agency's perspective, we have a team in the internal disclosure office with two former PSAC employees who have had the training. From that perspective, we feel that we're well covered. We also have professional conduct, professional stand

Government Operations committee  Thank you very much for the question, Mr. Chair. In my comments I spoke about the integrity strategy that we've articulated and developed to address some of our objectives concerning integrity in the workplace. The three pillars were about proactivity, there being no wrong door,

Government Operations committee  Those 23 could be referred to either ICMS—the informal conflict procedure—or could have been referred to the grievance procedure or to other procedures: the harassment procedure, grievances, consultation, or a discussion with the manager. What I'm talking about is that once we'

Government Operations committee  If there were other avenues that could have been used, they would have been discussed with the individuals. Informal conflict resolution or informal discussions would have been offered to the individual. At the end of the day, an informal process is voluntary and we need to have

Human Resources committee  Good afternoon, Mr. Chair and members of the committee. I am pleased to be here on behalf of the Canada Border Services Agency for your deliberations on Bill C-65. As the committee is aware, the aim of Bill C-65's amendments to the Canada Labour Code is to ensure that federal w

Human Resources committee  I'll start by talking about social media. We're not isolated from this. I think the geographic dispersion of our workplaces is also challenging, but that's not a new trend. Have I heard or seen in the last couple of years situations that I believe would fit the policy defini

Human Resources committee  I'll try to be succinct. We have seven mandatory training activities that employees have to go through to make them aware of their rights and their avenues. We will deal with any complaints or any situations, whether they're reported by the individual or whether a manager has id

Human Resources committee  I will set the record straight. Yes, we have a complaint mechanism. The CBSA is subject to Treasury Board directives. The process Mr. Graham described also applies to the CBSA, and we follow it.