Transport committee  Thank you, Madam Chair. My name is Jacob Charbonneau. I am the co-founder and the President and Chief Executive Officer of Flight Claim Canada Inc. I am accompanied today by my colleague Meriem Amir. Flight Claim Canada Inc. is a multidisciplinary firm, duly registered with the

Transport committee  We have to take the number into consideration. When we look at the number it represents less than 1%, so it's 0.061% of the total flight. We also have to take into consideration that when there's a regulation in place, the number of flight delays and number of flights cancelled w

Transport committee  It will depend on the number of kilometres and the number of hours of the delay, so it will go from 250 Euros to 600 Euros.

Transport committee  Given the reality of globalization, it would be helpful to have the same rights as passengers coming to Canada. At the moment, the legislation operates on two levels. For example, on a flight from Canada to Europe with a European company, European rules provide for possible compe

Transport committee  It is actually possible, but it depends on the tickets. Today, you often see discount sites advertising tickets at $99 for certain destinations and for a limited number of seats. So it is possible, but, with delays impacting a very small number of flights, they don’t want to comp

Transport committee  It actually gives us additional tools with which to help passengers. Today, although European rules are clear, we are mostly helping European passengers.

Transport committee  When I said questionable business practices, it was against the background of the current state of affairs and the perception of airlines that passengers have. I am not proposing specific compensation for that. But I was referring to the fact that a class action has been filed ab

Transport committee  Speaking on behalf of Flight Claim Canada Inc., I can say that the answer is no. We make sure that the regulations in place are enforced. That is why I said earlier that it would give us additional tools. We rely on the rules that are in place. The European regulations, in part

Transport committee  This is a good starting point that encourages some very good ideas. There is still a need to clearly define when the compensation applies, when it does not, and the type. The committee must study this matter and submit clear rules so that the regulations that result are clear as

Transport committee  I'm not sure I'm getting the question.

Transport committee  What matters is the way passengers will be informed afterwards. We may have the finest legislation and regulations in place, but if people do not know their rights and the recourse available to them, those laws and regulations are not very useful. We realize that, although Europ

Transport committee  Actually, a number of measures can be taken, such as examining the impact of the legislation and regulations on the number of delays and cancellations. Travellers who have experienced delays or cancellations should also be surveyed to determine whether they fully know their right

Transport committee  There would probably be as many complaints as customers who have been affected by a situation that would require a complaint. However, if people were aware of their rights and there was a process in place, they would no longer have to file a complaint because recourse would be av

Transport committee  I would certainly like to answer. When you set up a compensation system, you have to take into account the realities. If something is not attributable to the airline, there are reasons for that. There are also reasons for the contrary. That has to be taken into consideration whe

Transport committee  Actually, we provide a service that is risk-free for customers, and we work entirely on commission. If we don't win the case, we do not claim anything from the customer, but if we do, we keep a percentage of the compensation.