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Industry committee  I can answer this question. Just to clarify the distinction between registration and subscription, registration is free, and there is a clear obligation for each telemarketer or client of a telemarketer to register with the DNCL operator, which is Raymond Chabot Grant Thornton L

March 10th, 2020Committee meeting

Alain Garneau

Industry committee  No, I don't think there is a big gap. I think what we mentioned in the report is that since the inception of the do-not-call list, the proportion of telemarketers who are registered with DNCL is just going up. At the moment there are roughly 20,000 telemarketers or clients of tel

March 10th, 2020Committee meeting

Alain Garneau

Industry committee  All telephone and voice messaging service providers are invited to take part in the process. Whenever we put out a notice of consultation, they are informed. The costs associated with upgrading the network can definitely be a challenge. However, should the industry have the reso

March 10th, 2020Committee meeting

Alain Garneau

Industry committee  I'd like to add something, if I may. Mr. Scott mentioned at the beginning that having an explicit information-sharing provision in the legislation would be beneficial. As parliamentarians, you would need to give the CRTC specific direction. If we had the freedom we needed to sh

March 10th, 2020Committee meeting

Alain Garneau

Industry committee  Pardon me for interrupting, Mr. Chair. I would just add a few points on what Ian mentioned. On how much we spend on this, the only thing I can say for sure is that when we set up the DNCL, the do not call list, we also created the do not call list operator. The role of the ope

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  I echo Ian's and Steven's comments—it's a global problem. We need collaboration. We need co-operation. We don't have the tools in our hands to sit at the same table as the RCMP or the other law enforcement agencies. You must understand that the regime is a civil regime actually.

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  With pleasure. The Bell case, which is recent, was mentioned. I think it's a very good example of a business that takes matters into its own hands. Rogers recently made a real breakthrough too. It adopted an artificial intelligence-based technology that uses algorithms to provid

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  Allow me go back a little in time to provide you with some details. Our first step was to address calls made using VOIP technology, the Internet protocol. The reason for that is simple: TDM networks, which use time division multiplexing, are still in widespread use in Canada. Re

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  Yes, that's a technically feasible option. Under the STIR/SHAKEN model that the French have adopted, starting in 2025, France will be required to block all international calls that haven't been validated. But that approach wouldn't promote good relations with our neighbour to the

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  No, it's definitely nothing the CRTC has considered. I just want to say that we've adopted a three-part approach. First, as Mr. Harroun mentioned earlier, there's a limit to what we can do to implement a solution. If we had more money, we could process more files, but, ultimate

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  Okay, here's my answer.

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  Too late. That's a very good question. I obviously can't disclose certain information that we obtained in the Bell Canada case, but I can tell you that telephone service providers obviously monitor their networks and can detect anomalies. For example, if 12,000 calls a minute ar

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  I'm talking about a single number, from any country, that would generate 12,000 calls on the network.

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  The Telecommunications Act does not give telephone service providers the right to introduce these mechanisms themselves. They have to ask permission from the CRTC, as Bell did.

September 29th, 2022Committee meeting

Alain Garneau

Industry committee  We have some. As Steven mentioned, we have an intelligence shop, the role of which is to gather all the information, so I wouldn't be surprised if we had some. I don't have those statistics with me at the moment, but definitely I have no worries that—

September 29th, 2022Committee meeting

Alain Garneau