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Industry committee Madam Chair and honourable members, on behalf of Telus I would like to thank the committee for inviting us here today to talk about how we are supporting Canadians through the COVID-19 crisis. My name is Tony Geheran, and I am the executive vice-president and chief customer offi
May 14th, 2020Committee meeting
Tony Geheran
Industry committee We don't keep making threats. You cited two examples. That's not a pattern. For sure, if you're going to have policy that will fundamentally undermine an investment strategy, you have to act accordingly. If policy is going to change so dramatically that it would undermine future
May 14th, 2020Committee meeting
Tony Geheran
Industry committee It's a very good question, but there were two points mixed up in your interpretation. The 20-year deployment of spectrum means that we are not getting Canadians served by good LTE wireless coverage. It could be because the spectrum is just not being utilized and the infrastructu
May 14th, 2020Committee meeting
Tony Geheran
Industry committee Thank you. It's a great question, and I believe it is doable were we to get an alignment of the release of the monies of that magnitude you talk about to make it worthwhile nationally. I believe that if you can align private capital with provincial and federal capital, you can ge
May 14th, 2020Committee meeting
Tony Geheran
Industry committee Let me try to unpack that. That was quite a lot. First of all, it's a complex issue, so the regulatory framework needs to be very clear if you're going to make long-term investments for your interests. For us to fibre Red Deer, which is one of the cities where we would like to b
May 14th, 2020Committee meeting
Tony Geheran
Industry committee It depends on the service and the network. If you are talking about costs for wireless services, remember that we have the highest cost spectrum in the world. The way our government charges and sets up auctions, raises the cost of the spectrum, which adds to the cost of the servi
May 14th, 2020Committee meeting
Tony Geheran
May 14th, 2020Committee meeting
Tony Geheran
Industry committee I think it constitutes a plan that is clearly identified and articulated to customers before they sign. It gives a very large bucket of data, after which the package will slow down, or there will be plans that you can sign up for beyond that. It depends on trying to find a price
May 14th, 2020Committee meeting
Tony Geheran
Industry committee First of all, the 50/10 is relating to fixed networks, typically a fixed connection. That's variable, depending on the infrastructure serving that area. But the majority of our customers would be far in excess of a 50/10 bandwidth download/upload speed criteria.
May 14th, 2020Committee meeting
Tony Geheran
Industry committee An average good quality signal would be accessible to 99% of the population.
May 14th, 2020Committee meeting
Tony Geheran
Industry committee That would be a call that is audible, clear, and the caller can transmit data.
May 14th, 2020Committee meeting
Tony Geheran
Industry committee Yes, it should.
May 14th, 2020Committee meeting
Tony Geheran
Industry committee I can't speak to one isolated point of a one-bar signal, but certainly what we do is monitor our network and look to ensure that the coverage plan and the densification of the cell towers or small cells fill in any areas where the signal strength is not as strong.
May 14th, 2020Committee meeting
Tony Geheran
Industry committee I don't have that answer off the top of my head.
May 14th, 2020Committee meeting
Tony Geheran
Industry committee Are you talking about a fixed network or a mobile network?
May 14th, 2020Committee meeting
Tony Geheran