Health committee  Good afternoon and thank you, Mr. Chair and honourable members of this committee, for the invitation to speak with you today. I'm here today to provide the committee with some details on the operational response to COVID-19 and share with you the safety measures we have implemen

Health committee  Mr. Chair, we value the feedback we are receiving from all guests and appreciate how difficult this unprecedented situation is for all. As the CTA noted in the April 22 clarification, airlines tariffs do not always provide for cash refunds, especially in cases beyond our control

Health committee  Mr. Chair, I'll take a stab at that question, and then I'll pass it along to my colleagues as well. I think collectively, as an industry, our primary objective is to ensure the health and safety of our people and the travelling public. As we've seen, this is a very complicated a

Health committee  With respect to spacing in the cabin and seat blocking, that was a measure that we undertook of our own accord. It was not because we were regulated to do so or had any means to do so. We did take it as an interim measure. We have always said that it might not be permanent, but i

Health committee  Mr. Chair, I thank the member for the question. Again, as I said earlier, we really do appreciate how difficult this unprecedented situation is for all. We've taken measures to ensure that we're extending our vouchers beyond expiry. Again, the Canadian Transportation Agency, whe

Health committee  I am.

Health committee  Certainly. I was just reiterating that the—

Health committee  Certainly. I'll just reclarify that on April 22, the Canadian Transportation Agency did clarify its statement on vouchers, noting that airline tariffs do not always provide for cash refunds, especially in cases beyond our control. We do believe that refunding with travel credits

Health committee  Mr. Chair, I thank the member for the question. I'm not aware. I don't believe we've actually looked at that technology at this time. Having said that, we've continued to evolve what health measures we do have, and if there's better technology that the epidemiology reflects coul

Health committee  Yes, I would just like to add to that as well. I think it is very difficult for us to ascertain what the financial impact will be in the post-COVID world. Just picking up on what Ferio and Howard have said, I would also like to point to a recent IATA study that actually touched

Health committee  We do cargo, and we have expanded our capacity to the extent that we're able to. We have not reconfigured our aircraft. We've done some increased services of critical goods such as blood plasma. We've also picked up some additional work to help support Canada Post. We've done a c

Health committee  We revoked our application for that exemption.