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Human Resources committee Thank you very much, Benoît. The response rate has actually been very good. We're very pleased to confirm that this year there will be by far the lowest number of GIS recipients who might be suspended than in any other previous year. It has been because of significant outreach t
November 26th, 2020Committee meeting
Cliff C. Groen
Human Resources committee Thank you very much for those questions. In order to send the special payment to seniors receiving the old age security pension and those receiving the guaranteed income supplement, we made our priority to process all the applications we received. This was done by our processing
November 26th, 2020Committee meeting
Cliff C. Groen
Human Resources committee Thank you very much for your question. We totally agree that processing applications is very important. When the one-time payment to seniors was announced in May, we introduced measures to ensure that we were able to pay the maximum possible for all seniors. In July, we issued
December 8th, 2020Committee meeting
Cliff C. Groen
Human Resources committee I know that about 6.5 million people have received the payment. During the months of July, August and September, we processed more than—
December 8th, 2020Committee meeting
Cliff C. Groen
Human Resources committee A very minimal number of applications were not processed, certainly under 1,000. I don't have the exact number. Often we didn't have all the documentation we needed to be able to establish applicants' eligibility.
December 8th, 2020Committee meeting
Cliff C. Groen
Human Resources committee Thank you very much for your question. Priority processing of all claims is very important to us. That's why we introduced measures to ensure the transition from CERB to EI. We took action to ensure that processing was done in a short period of time. As a result, we have a numb
December 8th, 2020Committee meeting
Cliff C. Groen
Human Resources committee We're aware that delays have occurred with some benefit claims, particularly for parental and maternity leave. This is due to the difference between the maternity leave program and eligibility for certain items. Over the past few weeks, we have issued new instructions to our age
December 8th, 2020Committee meeting
Cliff C. Groen
Finance committee That is correct. It is April.
February 18th, 2021Committee meeting
Cliff C. Groen
Finance committee Thank you very much. I certainly would not characterize myself as a software specialist, but I will be able to answer that question. CRA and Service Canada do exchange data because we need to ensure that people are only receiving one of either the recovery benefit or the employ
February 18th, 2021Committee meeting
Cliff C. Groen
Finance committee Certainly. Thank you very much for the question. I'm responsible for the employment insurance call centres. We also had a CERB call centre that we implemented. Back when the pandemic first hit, the volume of calls that came into our call centre was unprecedented. On any specific
February 18th, 2021Committee meeting
Cliff C. Groen
Finance committee Thank you. I'll start that off, and maybe colleagues might want to add to it. With regard to the EI program, when the pandemic first hit back in March, we were closely watching our overall EI claim volume intake. In the first two weeks of March, there was not much of a differen
February 18th, 2021Committee meeting
Cliff C. Groen
Human Resources committee Thanks, Minister. We certainly are aware of that situation and, as the member indicated, we are working closely with CRA. We have implemented a new approach in those types of cases. Because we do need to ensure that people do not receive both benefits at the same time, there's
March 11th, 2021Committee meeting
Cliff C. Groen
Human Resources committee Sure, Minister. As of the beginning of April, it would be over 40,000 individuals who would lose their benefits. By the beginning of May, it would be more than 200,000. Then, by the end of June, it would be 600,000 Canadians.
March 11th, 2021Committee meeting
Cliff C. Groen
Human Resources committee Thank you for your question. Up-to-date delivery of benefits is a very high priority for our department. That is why, since the employment insurance program was re-launched in October, more than 98% of all claims have already been processed and more than 94% were processed accor
March 16th, 2021Committee meeting
Cliff C. Groen
Public Accounts committee Thank you for the question. Chair, I'll gladly take this. I'm Cliff Groen from Service Canada. This is an issue we are very much aware of. The reason we have implemented those controls is the challenges that were identified relating to the CERB and the need for the data exchang
April 15th, 2021Committee meeting
Cliff C. Groen