Veterans Affairs committee  My service number is H76627241 and my Veterans Affairs number is 5088661. You should read my story, because it's not easy to sum up 34 years in five minutes. I would love to understand how you can think it's a good idea, in any scenario, to subcontract services again. Services will now be provided by Canadian Veterans Rehabilitation Services Partners (CVRSP), a partnership that is in turn subdivided into two businesses, WCG International Consultants and Lifemark Health Group.

Veterans Affairs committee  Thank you. I will end by saying this. Minister MacAulay stated that his job was to do his job, and that's what he was going to continue to do. I have a duty and responsibility to let you know that you have shamefully failed.

Veterans Affairs committee  No, these are just for the last four years.

Veterans Affairs committee  And you're welcome to every single sheet of them.

Veterans Affairs committee  It's 24 years in the making right now. None of the initial claims of the disability have been addressed yet because the bureaucracy—

Veterans Affairs committee  No, sir, not all of my claims in 24 years.

Veterans Affairs committee  What was your question?

Veterans Affairs committee  The one thing I think you were asking as well is from the opening of the files to the resolution.... What they have been talking about in this was a bit of the initial demands, but does anyone realize that yearly we have to go through, again and again, in this system, in this resolution?

Veterans Affairs committee  Zero. I have no confidence at all. How can they? The agents that we used to have working with us knew our case files and were able to have the control and power to help us directly. I've lived this, I've seen it work and it has worked. But since Medavie Blue Cross came, they keep telling me how their hands are tied and that they're not able to provide the services—and also because my case is a fairly severe one, even more so.

Veterans Affairs committee  No, sir.

Veterans Affairs committee  It's been five years. Actually, this is an equipment renewal. This would be the third platform lift I've received. According to the VAC system, equipment replacement only occurs on renewals.

Veterans Affairs committee  It's a glaring example of that. Right now, I have to crawl up and down the stairs to get in and out of my home.

Veterans Affairs committee  It's been five years.

Veterans Affairs committee  We submitted our initial request five years ago. In December 2020, the project was approved, but the subcontractor VAC sent to my home decided to do it in an unsuitable spot. We went back to the department and informed them that the spot they had chosen wasn't suitable. We contacted the department again to inform them that it was an unsuitable spot and that it should installed in the back instead.

Veterans Affairs committee  Yes, sir.