Transport committee  Thank you very much, Mr. Chair. I would like to thank the committee for the invitation to appear today. As you noted, I am accompanied today by Tom Oommen, director general for analysis and outreach at the agency. The agency has a broad economic regulation and dispute resol

Transport committee  We have just put on our website the number of complaints per 100 flights that we have received per airline. I would be happy to send you this information after the meeting. I should point out, though, that these are the complaints we received, which doesn't necessarily mean thos

Transport committee  We do not have access to that data.

Transport committee  There are no regulatory requirements for them to provide us that information.

Transport committee  I could give you a breakdown of the number of complaints we have received over the years. Ninety-seven per cent of those complaints are resolved informally through our facilitation services. In those cases, at the outset, we do not necessarily know how those complaints are resolv

Transport committee  Yes, we could provide it to the committee.

Transport committee  For sure, we can. We have given fines. I would start by saying that we have many tools to achieve compliance with the regulations. At the core of our system is that it provides remedies for passengers when they encounter problems during their travel journey, which is why we favo

Transport committee  I will go straight to the answer, then, because you don't have a lot of time. I think that based on our experience, one area that could be beneficial is to really clarify what we call the categorization of flights. The fact is that we have three categories of flight cancellations

Transport committee  Our base budget is about $34 million and we have received an additional $11.5 million for the current fiscal year, until the end of March.

Transport committee  In response to the previous question, I indicated that there was a need to clarify the criteria associated with the different categories of disruption, as these categories determine the compensation to which the passenger will be entitled. As this information is currently in the

Transport committee  In fact, we are responsible for making the regulations under the law which is passed by Parliament.

Transport committee  We have two roles, the first of which is that of a court. We have the powers of a superior court. We are there to resolve disputes between parties. That aspect of our mandate is very strictly governed and there is absolutely no direct contact between the parties. On the other ha

Transport committee  Indeed. I met on at least two occasions with representatives of the Automobile Protection Association, which is very important in the field of travel given the role it plays. I also met with the heads of the Public Interest Advocacy Centre. In addition, at least twice a year I ha

Transport committee  It would be good to have a clearer understanding of what passengers are entitled to. At the moment we have to navigate through different grey areas. If we could tighten up the rules, it would certainly help passengers. It would also help the industry to better understand its obli

Transport committee  These are not in the regulations. Those three categories are in the legislation.