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Transport committee The consequences of failure in the airline industry I think have far more repercussions than in any other business. I agree with a lot of what Mr. Gaspar said, but one of the things I disagree with is that we want to be treated like any other business. Well, I'm sorry, airlines a
October 5th, 2006Committee meeting
Michael Janigan
Transport committee Yes.
October 5th, 2006Committee meeting
Michael Janigan
Transport committee I have a monthly air travel consumer report from the FAA. It is rather dense in some respects; however, they do take the added step of attempting to publicize this information in a press release form or a more condensed form on other aspects of their website.
October 5th, 2006Committee meeting
Michael Janigan
Transport committee I think it goes back to the idea that we want a competitive market to exist. For a competitive market to exist, basically you have to have certain standards of information available about the product you're purchasing. Primarily, the FAA publishes these kinds of statistics about
October 5th, 2006Committee meeting
Michael Janigan
Transport committee It is readily available on their Internet site. The critique I would make is that it could be better publicized on the web page, the home page itself. But it does describe in detail all of these different characteristics in terms of on-time arrivals, baggage complaints--the kinds
October 5th, 2006Committee meeting
Michael Janigan
Transport committee It may well be something to which either an independent complaints commissioner or the agency itself performing the complaints role may have access and with which they may be better able to address problems in the industry. We also see it as having a hugely positive impact on co
October 5th, 2006Committee meeting
Michael Janigan