Transport committee  I would like to add that this information should not be written in such a fine print that people need a magnifying glass to read it.

Transport committee  I would like to give you a couple of statistics. When Jetsgo went bankrupt, 1,422 Quebec travellers claimed compensation from the Consumer Protection Bureau Fund. One thousand three hundred and eighty-four cases were processed, and of that number, 685 people were compensated. All

Transport committee  I am referring to the institutions which issue credit cards.

Transport committee  No, I did not.

Transport committee  In March 2005, Option consommateurs commissioned research by Environics Research Group, and the figures were surprising. This study revealed that 93 per cent of Canadians would like airlines to advertise the total costs of services. In fact, in December 2003...

Transport committee  It was on March 23, 2005 and this research was done by Environics Research Group. In December 2003...

Transport committee  Ninety-three per cent.

Transport committee  If you allow me, Mr. Carrier, advertising is my hobbyhorse in a way. Because I work for Option consommateurs, I am on the front line, I receive calls from consumers. Everyone's frustrations end up on my desk. Our organization has got involved on three occasions since 2003. We ha

Transport committee  Based on my experience, people are unaware of the process they need to follow to lodge a complaint. I think consumers need to be informed of all of the steps they need to take to file a complaint. I think that with respect to the commissioner, at least when she was in office, you