Canadian Heritage committee  They can be useful in all our areas of operations, because essentially, as the chairman indicated in his opening remarks, we have three methods, some of which are very light and some of which are far too heavy, depending on the situation. We can certainly use it, hopefully as a

Canadian Heritage committee  It's hard to say whether individual cases.... We can walk through our process. Essentially, if we do receive a complaint--let's say it's a complaints-based process--where someone is offside on a particular subject, you're in the middle of a licence term. The licence term is sev

Canadian Heritage committee  We don't have that with us, but we can provide that to the committee.

Canadian Heritage committee  We can provide you with that at the same time.

Canadian Heritage committee  I must say I don't know that answer either. We have not asked for them recently.

Canadian Heritage committee  At the CRTC, we apply the code when we receive a complaint. The code contains indications specifically regarding children's programming, and about eight factors are taken into consideration. Our staff views the film and ensures that it complies with the regulatory components, whi

Canadian Heritage committee  I think what we're suggesting is that improvements can be made to recognize the existing system, because we believe in the existing system. We can build upon the existing system through this route.

Canadian Heritage committee  It would be toward the entire package of violence. We receive about 10,000 complaints on broadcasting matters a year. We have 125, according to our own tracking system, on violence, not specifically to children.

Canadian Heritage committee  No; just violence on television.

Canadian Heritage committee  We can provide you with our annual report, which includes that data.

Canadian Heritage committee  I think the broadcasters continue. There are a few efforts that have been put in place. I think the 80-10-10 may be a little bit beyond our memory. What is occurring right now is certainly through the voluntary system. It's one of the great things about the voluntary system. Br

Canadian Heritage committee  I think they were initially established in 1993, and there was a review in 1997. There has not been a formal review of them since that time.

Canadian Heritage committee  There were some adjustments.

Canadian Heritage committee  Yes. According to our statistics—and these are both complaints that come to the CRTC and those that are referred to the CBSC—for the last full year that we have a formal report published, we have about 125 complaints on the issue of violence, and our statistics for this year are

Canadian Heritage committee  Approximately 50% of them are resolved upon first discussion. The first step is always to ask the broadcaster to respond, and to respond both to the body that's reviewing the entity and to the complainant. Approximately 50% of them are resolved at that level. Then it goes beyond