Finance committee  It was for the ombudsman service. He also contacted us, but it was also the translation; it wasn't--

Finance committee  No, it was the ombudsman.

Finance committee  No. I have done a little research on the subject. Let's take the example of the Irish ombudsman. He falls under federal authority, he has coercive power and he is regulated by a board of directors, wherein consumers, public powers and industry are represented. Under the ombudsman

Finance committee  Yes. When I called the FCAC, I was told to file a complaint, which I did. However, this has been extremely frustrating. On the first page, the FCAC describes its mandate as follows, "was established to protect consumers...". The Grand dictionnaire terminologique de l'Office québ

Finance committee  I'm sorry. The FCAC pointed out that 28% of Canadians, that is 3 million people, have reported serious problems with their banks. The CFIB reported that 26% of businesses, that is 385,000, have suffered from a breach of the code of conduct. Option consommateurs reports that 1,00

Finance committee  Good afternoon, Mr. Chairman, ladies and gentlemen of the committee. Thank you for giving me this opportunity as a citizen to share my fears with you, my fears about Bill C-37 and its repercussions on consumer protection. First of all, I would like to explain how I myself went t