Finance committee  As we all said, it's quite a small percentage of our customer base. But they are customers who clearly are not very—

Finance committee  I would say the one demographic trend that we do see is that generally seniors avoid those types of machines and they're much more prudent with their money. As your customer base gets younger, students are much more willing to pay for convenience. I would say that is a general tr

Finance committee  Exactly the same story that was announced earlier. We did an analysis of all the colleges and universities where we didn't have a presence ,and we wrote to each university president saying we'd like to have access to be able to serve our customers. We realize this decision is mad

Finance committee  I think it's a function that we sometimes forget about. We've heard from some members that customers and Canadians are up in arms about the fees. Again, when the choices that customers make are on white labels, paying sometimes $5 or $6, that is a choice that is very transparent

Finance committee  I'm just wondering if that's the same spirit that resulted in the Competition Bureau's tribunal order in 1996.

Finance committee  A short answer is that we look at all options, but I don't think that would be very appealing to any of us. Once again, we've all made very different—

Finance committee  We think our clients are very well served. We are gaining market share. Our customers are saying they have choice and convenience and can avoid those fees if they wish to.

Finance committee  I would say that's exactly one of the considerations we all take when planning our network. When we say “network”, it's not necessarily just the network of ABMs that we provide. Some, as you've heard, have larger ABM networks than others. The key decision in retail banking is wha

Finance committee  True.

Finance committee  True. We think our own customers would not necessarily be amenable to the fact that non-customers...and you've heard this example in the press. It would be like being a member of a gym and having non-members of the gym being able to use it for free. It goes against common busines

Finance committee  The number of transactions being done at ABMs is actually decreasing, and it has for a number of years, even as the number of actual ABMs increases. The reason for that is other channels. The primary one we haven't talked about today is the fact that there is now an alternate way

Finance committee  I will defer to my colleagues to get off the hot seat, but I would say I don't know the details of the particular proposal you're talking about. I do know that in the course of this issue there have been many references to studies on the overall cost of banking, whether it be U.K

Finance committee  The simple answer is yes, we do look obviously to cover our costs as a private organization that is responsible to our shareholders and our customers. We obviously try to make sure we're covering the costs. I mentioned the very large investment we made in completely upgrading an

Finance committee  I think the best way to look at the overall profitability question.... No private enterprise will break down discrete costs and discrete revenues to look at line items. It's just too competitive a marketplace to allow that sort of disclosure. The competitive market does actuall

Finance committee  Mr. McKay, I think you mentioned most of the consequences. Even though it's a hypothetical situation, I would add that there would be an impact on another industry, called the white label industry. If the bill you mentioned were to pass, and fees for banking machines owned by the