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Finance committee  To my knowledge, CIBC has had no involvement in white labels since approximately 2001.

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  That's generally driven, or almost always driven, by the institution, by that location. RFPs go out, banks will generally bid on those locations, and very often the institution itself selects a white label as a result of the fees they pay them to be in that location. We've talked

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  In our case, we're doing it because our customers are there and we want to be able to offer them that access, convenience, and service. The universities are a perfect example. We have customers there that we want to serve. We are not on location in some of those cases; we're with

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  I'm not exactly sure that I understand your question.

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  But the reason we have a very large and very broad network of ABM machines is to deliver that service to our customers at no cost. That's what we are trying to achieve, to give convenience and service to CIBC customers.

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  Again, our intent is to have as broad a network as possible, which is ABMs and branches and online--all the vehicles available--so that all of our customers need to come only to CIBC for their services.

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  I think the other key point is that a large proportion of those machines are white label machines, so we don't influence or control or have any ability in that case. Hence, I think the result for many of us, in order to serve that customer base, is to find locations as close as p

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  I think we're very transparent on the costs.

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  We'll give you parts of the information, but—

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  Certainly. CIBC does not own any white label machines and does not have any relationship of that nature with white labellers. As you correctly stated, in about 2000 when CIBC was starting up a separately branded organization known as the Amicus division, we owned a very small n

April 19th, 2007Committee meeting

Sonia Baxendale

Finance committee  Thank you very much, and good morning. I am pleased to have the opportunity to provide CIBC's comments on the issues of choice and competition with respect to banking services in Canada. Let me begin by giving you a brief overview of CIBC's approach to enhancing services for

April 19th, 2007Committee meeting

Sonia Baxendale