Citizenship and Immigration committee  The media campaign was run in national dailies and weeklies, with an emphasis on the border areas. The public notice will promote the website and the dedicated phone number to answer questions about citizenship issues.

Citizenship and Immigration committee  I don't know how many times they were published.

Citizenship and Immigration committee  Mr. Chair, is this in relation to a specific case?

Citizenship and Immigration committee  Would you like to answer that?

Citizenship and Immigration committee  I can only point to the hard numbers I have presented today. As I indicated, I think it was less than one-half of 1% of the overall calls that the call centre received.

Citizenship and Immigration committee  We have 400 active files that we are working on right now.

Citizenship and Immigration committee  Just to tack on to what Mark said, we have the call centre agents standing by to answer your calls. There are people in CPC Sydney ready to contact clients when the call centre isn't able to answer the questions, or when the questions are of such a nature that it really requires

Citizenship and Immigration committee  I believe that we process over 60,000 proof applications a year. That has probably gone up over the previous years for a variety of reasons. As I indicated, the call centre numbers are that we've received about 1,900 calls on lost citizenship. Getting back to the proofs, we pro

Citizenship and Immigration committee  The original question to me was whether I would be willing to come back to the committee with information on the campaign, and I said I had to take that under advisement to the minister.

Citizenship and Immigration committee  We've been talking about that, obviously. We've been going out and updating our websites and putting out materials, which may spur people to contact us with their questions. So our plan is to adjust our resources accordingly, in terms of what our priorities are. So if we have an

Citizenship and Immigration committee  We have assigned many resources, yes.

Citizenship and Immigration committee  I would say that it's still in the preliminary stages. I've indicated that we would take it under advisement to share with the committee the documents and the strategy.

Citizenship and Immigration committee  As I mentioned, we're updating our websites, and the promotional paper material that we'll make available will be sent to our missions around the globe.

Citizenship and Immigration committee  No, I would say to that, Mr. Chairman, that we pride ourselves on trying to be client-centred and to serve the public. This is our role.

Citizenship and Immigration committee  Right now, we do have a mail-in process for people—