Government Operations committee  Last year there were approximately 1.7 million pieces of correspondence that came in, either by postal mail or through e-mail, and we do have certain practices. We have 35 people who are involved in actually reviewing correspondence. It is divided into categories. It's basically

Government Operations committee  Thank you very much. Good afternoon, Madam Chair. I am pleased to appear before the Standing Committee on Government Operations and Estimates today. I am accompanied by Mr. Yvan Roy, Deputy Secretary to the Cabinet, Legislation and House Planning and Machinery of Government, and