Government Operations committee  Thank you. First of all, we've restructured our compensation unit to adopt what we call a hybrid system, where employees have access to their services through a service centre, through telephone and e-mail, but the infrastructure behind the service centre is organized by business line, by client group.

Government Operations committee  Madam Chair, we are indeed fully aware of the situation raised by Mr. Nadeau. To date, we have addressed a good portion of the files, but we have found that some are more complex than others, because it comes down to different interpretations where the employee and management do not necessarily agree.

Government Operations committee  Madam Chair, distinguished committee members, last April, Public Works and Government Services Minister Michael Fortier updated this committee on how the department was working to improve the delivery of compensation services to its own employees. Eight months later, I am glad to report that we see a greatly improved situation to the benefit of our employees.