Finance committee  This did happen from time to time, but generally speaking this was done by mistake. We did receive complaints in the past from people who had been charged. We acted on these complaints, because this was in fact against the law.

Finance committee  We are hoping that this measure will help people who really need their money. This could be a cheque from an employer. There are people who do not have much money and need it immediately because they are hungry or something along that line. Generally speaking, this will help thos

Finance committee  This will help the most vulnerable, but it will not help those people who do not have a bank account. In fact, you must have a bank account to be entitled to this service.

Finance committee  That is true, but fortunately, according to the most recent survey that we conducted in 2009, the percentage of adult Canadians who do not have a bank account is less than half a per cent.

Finance committee  That still represents too many people, but it is a problem that is on the decline.

Finance committee  I do know that we did get some complaints; however, I do not believe that we received any recently.

Finance committee  As an agency affected by the legislation rather directly, we were consulted.

Finance committee  Yes, we receive complaints.

Finance committee  We started looking at credit cards well before 2010. We began looking into the matter when the agency was established in 2001. You are asking me whether or not consumers are complaining. Recently, there have not been as many complaints. There were quite a few in 2008 and 2009, w

Finance committee  Unfortunately, I can't answer your question directly, because that consultation would have been done by the Department of Finance and not by us. We don't get involved in the consultations around legislative reform.

Finance committee  I haven't heard anything specific, no.

Finance committee  Good afternoon. Thank you very much for inviting me here. My opening remarks will be short and will focus on the impact of Bill S-5 on FCAC. FCAC welcomes the changes the government is proposing to make to the Financial Consumer Agency of Canada Act. The changes are largely te

Finance committee  Oh, yes.

Finance committee  I don't know that side of it, but clearly financial advisers generally are sales people.

Finance committee  Oh, I have lots of ideas.