Official Languages committee  Mr. Chairman, there were two mechanisms in place. One was a computer system that was not functional at the time of our audit, and the second consisted in sending people to take courses at places such as Saint-Jean-sur-Richelieu. If I remember the figures correctly, over a three-year period, nine candidates were sent there to take courses.

Official Languages committee  We didn't check the details regarding teaching material. We concluded that it was highly likely that the lack of available teaching material and francophone or bilingual instructors was one of the reasons why the courses were not offered in French.

Official Languages committee  Mr. Chairman, in fact, we receive very few complaints. We recommended to the people at Borden that they establish a complaints mechanism to solve problems where they arise. They put in place a mechanism that is better than the previous one, which amounted to virtually nothing. When we completed the investigation, the mechanism wasn't entirely up to the level we would have liked.

Official Languages committee  I cannot tell you exactly. It appears at first blush that the breakdown of anglophone, francophone and bilingual instructors is appropriate for meeting the training needs.

Official Languages committee  In most cases, the courses being offered are different. Even though the training problem in Saint-Jean seems less extensive at first blush, we want to make sure after having proceeded with our investigation, that we can provide you with accurate information. Currently the problem appears to be less extensive.

Official Languages committee  These are different courses. The basic courses provided to recruits at Saint-Jean, whether those recruits be anglophone or francophone, meet the same standards. It is a question of the availability of training. It appears that the wait time for training recruits at Saint-Jean, whether they be anglophone or francophone, is basically the same.

Official Languages committee  At Saint-Jean, 70% of the recruits are anglophone. There is therefore a greater need for anglophone instructors than there is for francophone instructors. The recruits are for the most part anglophones and they all get their training at Saint-Jean.

Official Languages committee  There are anglophone, bilingual and francophone instructors there.

Official Languages committee  In the case of Borden specifically, we have noted an improvement in certain areas and a decrease in the number of problems raised by students, be it in terms of service or training. Having said that, many problematic situations remain in Borden, but I do not have concrete examples at my fingertips.