Official Languages committee  There is actually no average caseload, because it always depends on the complexity of the files. So it's not a number of files but more the case that, as the analysts work, they have specific institutions they're responsible for. For example, if we don't get any complaints for so

Official Languages committee  That's the plan. They will work on the old files, so the analysts will concentrate on the files we receive within the year.

Official Languages committee  I would say that over the course of the past two or three years, we have seen a slight decline. It isn't considerable, but there is a drop.

Official Languages committee  No. We usually have good cooperation from federal institutions. The 50% target was set because of the large number of backlogged files.

Official Languages committee  Currently, there are still about a hundred files that have not been processed after more than two years, and another hundred that go back from one to two years. The rest of the files go back less than one year. Our objective is to have a reasonable inventory of files, one which

Official Languages committee  Earlier, we mentioned that we had done a review of A-base services a few years ago. One of the recommendations was precisely that we have additional temporary resources to help us to reduce the backlog. We are going to obtain these resources this year. We are going to hire people

Official Languages committee  We are going to add approximately five temporary resources. We hope that this will allow us to greatly reduce our backlog and reach our service targets next year. That way, rather than having a 50% target, we can set the bar somewhat higher.

Official Languages committee  Yes. As Mr. Dionne Labelle said, the audit will be of the role played by the Treasury Board in instructions given to federal institutions at the time of cutbacks.

Official Languages committee  It probably won't be published this year, but next year. The audit will take place this year. The report will be made public because it is an audit report. In addition, a certain number of files are related to complaints that followed the cuts. We are in the process of finalizin

Official Languages committee  Well, the role of the commissioner is to determine if the complaint is founded or not, and then he can make recommendations. That's usually how the process is finalized. We also have what we call the facilitated resolution process, where we will not determine if the complaint i

Official Languages committee  Every complainant has rights. So we have to respond to each complaint individually. A file is opened for each complainant because, at the end of the process, every individual has the right to recourse if they are dissatisfied with the outcome of our investigation. That does not m

Official Languages committee  It's an audit. We always inform the federal institutions that we're going to audit them.

Official Languages committee  That depends. We inform them at the very beginning of our process. We meet with them, we explain to them what the process will consist of—

Official Languages committee  We don't have a pre-established timeframe. That depends on the extent of the audit and the number of institutions we will—

Official Languages committee  Usually, we follow the production schedule. We will begin those two audits this year, but they will probably be published sometime next year.