Citizenship and Immigration committee  Well, yes, except that we do have a pre-arrival service funded by the federal government, IRCC, so that there are offices in cities where there is a high number of immigrants who come to Canada, and so they give them our contact information. They connect with us via email, and we

Citizenship and Immigration committee  It's a holistic approach, with English language training, employment, settlement, supports, mental health counselling, whatever it takes to help a person become a productive citizen. That approach seems to work best.

Citizenship and Immigration committee  Our annual budget is $32 million. We're the largest settlement organization in Ontario. Yes, basically when you're doing this work day in and day out, you can see what's working and what's not working and what's missing. Our staff works at identifying those needs and going to t

Citizenship and Immigration committee  It's a free service.

Citizenship and Immigration committee  Our organization is funded federally through IRCC and through Employment and Social Development Canada for some of the youth programs. Provincially, the MTC, Ministry of Training, Colleges and Universities, as with Ms. Mendez-Smith's organization, funds employment programs. We al

Citizenship and Immigration committee  Yes, I can say quickly that the housing has been slow. It's the kind of thing that takes a while, that kind of infrastructure, so we're very happy to see that. It's the biggest issue in the greater Toronto area. One area that you haven't mentioned that has been significant is—

Citizenship and Immigration committee  —the child tax benefit. It's making a big difference in the lives of people to pay the rent.

Citizenship and Immigration committee  The answer is yes, we've encountered it and—

Citizenship and Immigration committee  —the response is World Education Services.

Citizenship and Immigration committee  World Education Services is the provincial body that does credentials assessment. They ran a pilot with us at COSTI for the Syrian refugees who did not have their documents with them. There are other ways to assess an individual's credentials. It was a success, and they're contin

Citizenship and Immigration committee  The pilot program I spoke about was the internship program for refugees. Surprisingly, we did it on $50,000. It worked out to about $2,200 per person, per client. It was very effective. As I say, there were two architects, several accountants, one engineer.... These were all high

Citizenship and Immigration committee  Yes.

Citizenship and Immigration committee  Yes.

Citizenship and Immigration committee  We have one program that was funded by the province, and the funding just terminated. I can tell you, it was so successful and so moving that our employees were in tears when we found out that it had been terminated. We called it the women of courage program. This program basical

Citizenship and Immigration committee  There are many measures in place. Certain programs are easier to measure than others. For example, I can tell you that I was referring to the employment programs, and clearly if the outcome one looks for is a job, then that's easier to measure. We know, for instance, that in the