Official Languages committee  Yes, exactly.

Official Languages committee  We rely on our supervisors to ensure that employees can carry out all of their duties. We are in the process of implementing a system to review our employees' capacity to work in both English and French.

Official Languages committee  Yes, to make it more formal than it currently is. At the moment, we rely on our supervisors to inform us if an employee is no longer able to...

Official Languages committee  He is the service director. He is the one that makes the announcements. Based on the assessments we've had done, he is bilingual.

Official Languages committee  Are you referring to the letter that was sent afterwards?

Official Languages committee  Okay.

Official Languages committee  French-speaking.

Official Languages committee  The apology was sent practically at the same time as the statement—

Official Languages committee  The day after the incident. There is one other thing. Our reservation data system had a browser problem. If an individual makes a reservation and uses an English-language browser, our system classifies the person as an anglophone. That is a common problem it does not only occur

Official Languages committee  Would you like me to read the complaint letter to you?

Official Languages committee  On August 16, 2009, on board Toronto to Ottawa VIA Rail train number 46, specifically car number 3, most announcements were provided in English only during an emergency situation. The railway conductor initially provided security instructions in English only but subsequently part

Official Languages committee  Before I respond, I would like to point out that further to all the media attention, we received testimony from other passengers stating that the announcements had been made in both languages. These comments support what our own staff was saying.

Official Languages committee  Not to my knowledge.

Official Languages committee  I think employees were stressed, and perhaps a bit abrupt, but the findings pointed to them not necessarily being insensitive to this person's fears. They were very task-oriented. A number of passengers had left their suitcases on the train, and they contained medication. These p

Official Languages committee  I can read you the complaint.