Citizenship and Immigration committee  Very briefly. The language instruction for newcomers program, which is a CIC program, is a very structured program. There's a LINC assessor in each city or each region who establishes the level of the student coming in. There are seven levels of LINC and there's a set curriculu

Citizenship and Immigration committee  I think there are some technical reporting requirements we would need assistance with. Those can even be provided by CIC itself. For example, it would be for program evaluation, setting measurable objectives, and various kinds of accountability. For that, some technical backgroun

Citizenship and Immigration committee  No. They're standards for service delivery. I'm talking about best practices for service delivery.

Citizenship and Immigration committee  The Canadian Council for Refugees also has excellent documentation on best practices on its website. I think there are two things. On an individual level, agencies need to incorporate best practices in the policy manuals they use for training of staff and for supervision of staf

Citizenship and Immigration committee  We find that it's simple. We have long-term funding now in three-year contracts. It's renewed every three years. The requirements are not overly strenuous. We have to prove that we're providing valuable services, but I don't find the requirements strenuous. I find the process is

Citizenship and Immigration committee  Being close to the border and the smaller community, I think there are two aspects to your question, and I think they're different. Being close to Fort Erie means that we see a larger number of refugee claimants at our centre than most of you would see at your centres. That has c