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Transport committee No, they don't. You have to keep in mind that the manufacturer has an obligation to do those recalls. Those recalls are not necessarily influenced by Transport Canada defect investigations. It is a floating number in the sense that you never know how large that recall is going to be.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee No, I just want to correct you on that. That's probably the last table you're looking at. That's recalls, population of recalled vehicles, not necessarily complaints.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee With respect to road safety, I really couldn't comment on all of road safety, because there are about 16 different divisions.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee We are unaware of a situation with the chip. I understand there was one gentleman in our meeting on Monday who indicated it was a chip issue. It was the first I've heard of it. I've asked that gentleman to bring those cases to our attention so we can try to get a better understanding of what this chip is.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee We are looking at each public complaint that comes forward to try to better understand that complaint.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee With respect to defect investigation, it has been the same.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee That's correct. We did get the word from the minister's office late yesterday afternoon. Personally, from my residence last evening I actually called our field investigation team; fortunately, they're three hours behind us in B.C. The investigation team has since spoken to the complainant, who is ex-police, retired police.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee That's correct.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee We are continuing the investigation.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee We definitely will be more than happy to give you an update. Just to clarify, our investigations never stop. We continue monitoring what's happening.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee We have a direct contact that we work with there. We can provide that name through the chair. It is a point contact, so when we require information, the formal request we send goes to one direct government contact.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee We have an internal database. For each one of those files, there are further details. There are further vehicle-specific details, vehicle identification, and personal information, as well as a section on what actions took place.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee We can. We have to be very cautious about personal information. There are personal pieces of information that need to be protected under the appropriate legislation.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee I understand, but it's just that in the context at times there may be text that has personal information, including vehicle identification numbers, which is a personal identifier.
March 11th, 2010Committee meeting
Trevor Lehouillier
Transport committee Do keep in consideration, the 17 complaints are all Toyota vehicles, all model years covered. There are also other issues that may have nothing to do with an accelerator pedal: it could be an engine revability issue, it could be those types of areas. You need to look at the 17 to have a better understanding of that.
March 11th, 2010Committee meeting
Trevor Lehouillier