Transport committee  There's been a lot of discussion about the Israeli system. I've had the good fortune of having the Cook's tour not only of Ben Gurion Airport, but also of all their border and marine crossings. The big “aha” out of the Israeli system is not that they use this technology or that process--and I want to go to Toby's point--but that they equate customer service with security and integrate the two.

Transport committee  Toronto's in the bottom of the top quartile for big airports. What we're advocating is what the Israelis do: an airport-led, holistic, curb to airport system for the large airports with high risk. But we have to recognize is that the smaller airports just don't have the resources or, necessarily, the need to do that.

Transport committee  That's a very good point. The whole essence of scalability is to do a threat and risk assessment in each area or each activity and then be able to develop a national program that works with small airports, medium-sized airports, and large airports. The threat at Thunder Bay or Saskatoon is just not the same as the threat at Toronto or Montreal.

Transport committee  Our transborder security meets the U.S. regulations and Canadian regulations. The security at domestic and international meets Canadian regulations.

Transport committee  About 30% to 35% are U.S. bound.

Transport committee  We have separate security arrangements for them. They're processed in different areas.

Transport committee  No. It's sort of like a national building code and a provincial building code. We meet the highest standard of each country for the transborder, so if the Canadian system says that you need to have 25% random secondary search, which it does, then the passengers going to the United States get 25% secondary search.

Transport committee  I didn't set that up.

Transport committee  No, no, I--

Transport committee  That's a great question. If I had an easy answer to the dynamics of the queueing at busy airports, I'd probably be a lot richer than I am now, but I think that--

Transport committee  This speaks to the point that Mr. Boivin spoke about earlier and that I tried to speak about: how the dynamic of the airport is so complex. As an example, when CATSA responds to events in one part of the terminal building, they may pull resources from that area to deal with an earlier peak in transborder, let's say.

Transport committee  Thank you. Good morning. My name is Howard Bohan. I'm vice-president of operations and customer experience for the Greater Toronto Airports Authority. I'm also here on behalf of the Canadian Airports Council. My colleagues are Toby Lennox, vice-president of corporate affairs and communications, and Normand Boivin, vice-president, airport operations and aviation development with Aéroports de Montréal.