Government Operations committee  Every person who was being converted received a number of communications that had a toll-free number that they could call. We had a specially trained team at the end of that phone line able to deal with every individual case in terms of what they would need, whether it was moving

Government Operations committee  Yes, probably earlier and stronger. I think we focused on the people who were being converted, so other Canadians, who cared about those people, didn't necessarily know about it, but that's one of the lessons we learned.

Government Operations committee  Exactly. Even seasonally, if it's the winter, and it's ice and snow that's a challenge, we will do that for all Canadians.

Government Operations committee  Thank you.

Government Operations committee  In every case where we're facing an unforeseen circumstance—somebody is retiring, or somebody has an unfortunate incident, or sometimes there's damage to a post office that needs to be dealt with in another way—the first thing we look to do is restaff. That is part of our service

Government Operations committee  The question of rural is actually a very interesting question. It's one that I expect will be addressed in the course of the task force review and perhaps in the deliberations of the committee. In fact, the rural moratorium that's in place today and has been in place for many y

Government Operations committee  Sorry: have any of them been reopened?

Finance committee  I didn't understand.

Finance committee  Our revenues have fallen sharply, particularly last year, as a result of the economic situation.

Finance committee  Yes, they've followed the same curve. If you look at our annual report, you'll see profit of approximately $270 million, but most of that isn't money, but rather an accounting treatment. I can say that revenues declined and that profits declined as well. Canada Post is doing ever

Finance committee  First, with regard to costs, I talked about our postal transformation. That will give us various ways to process and deliver mail at lower cost. We'll therefore have a little room to manoeuvre. In addition, we are still studying the various ways in which we can find other revenue

Finance committee  We're going to do it regardless of what happens to this legislation. We have much bigger challenges than this simple matter of remailing. You always have to have a plan. This isn't just about what we're discussing today. We see changes in our market, like declining letter volumes

Finance committee  That's correct.

Finance committee  If you're talking about the electronic field, the answer is yes, absolutely. Part of that investment in equipment and technology will enable us to cut our costs.

Finance committee  It's true that we didn't conduct an in-depth study of remailing as part of the strategic review. We discussed that issue with Dr. Campbell, the person responsible for conducting the study for the government. However, we didn't take a position on the subject. Mr. Paillé said I la