Industry committee  Apple Canada is not a public company. It's a private company.

Industry committee  You would have to look at the Apple Inc. sort of aggregate numbers.

Industry committee  I mentioned that. That's iOS 11.3. It's in public beta now. It's going to be released in the springtime. It's going to give the user more information about their battery. We already do provide a lot of information on our support pages, on our website, but under 11.3, you'll be

Industry committee  Yes. This is how it was explained to me—and I'm no engineer. The engineers developed a look-up table that is looking at different things. It's looking at the workload that the user is putting on it. Are they watching something or playing games? Then they're looking at the ambient

Industry committee  In terms of putting together a replacement program?

Industry committee  I think one thing that we realized was that we communicated as much as we possibly could about the unexpected shutdown problem, the steps we took, and how people should update their software. December 28 was when we said to ourselves, “We need to talk directly to our customers, d

Industry committee  Absolutely not.

Industry committee  Our newer devices have better features, and there's so much.... Even in the short period of time since the iPhone 6 was released to today, there are changes in the way that people use their smart phone devices, and so they may choose to go with the more modern, updated features o

Industry committee  We're working as fast as we can.

Industry committee  We received complaints about the unexpected shutdown and we were tracking that. That's how we sent off our engineers to solve the problem. We have different categories that we record customer issues in, but I don't have numbers specifically for Canada.

Industry committee  I would say a very small number of phones.

Industry committee  The iPhones 4 and 5 were not affected because they didn't have the performance features that started coming out. As I described, every phone is better, has more stuff that you can do, and has enhanced components, so the 4 and 5 are not affected. They're also a smaller form factor

Industry committee  I believe it's a different battery. I can confirm that for you, if you'd like me to, but I think it has to do largely with the number of features and the form factor of the 4 and the 5.

Industry committee  I'm no engineer, but I think even if it was the same battery, the performance of those devices was less than the new devices.

Industry committee  We apologized because our consumers were not hearing directly from us. Our consumers are the people who are relying on Apple to provide the information to them. There was a lot of noise in the media, and we wanted to make it very clear, so we apologized that we hadn't reached out