Industry committee  We informed people that we had solved the problem of the unexpected shutdowns. That's what the iOS offer was designed to do.

Industry committee  We felt it necessary to.... Yes. We felt it was very important to our customers, because what we were hearing from our customers was that the unexpected shutdown was a huge problem, and that a slower phone that can keep recording valuable information or keep watching a movie woul

Industry committee  When the other conditions are in existence.

Industry committee  In order to preserve the components in the phone, the power will be managed.

Industry committee  It's at different points.

Industry committee  I don't have that information.

Industry committee  It's going to depend on the user and the other factors in existence. If you have 70% on your phone and it's very cold, the power management might be diverted and you might experience differences in performance, but when the room temperature changes, that might change again. Tha

Industry committee  What we did do was provide the ReadMe document and the support pages on our website that explain how the power management works and what conditions it does work in.

Industry committee  We have continued to provide information, make statements, and communicate to our customers. I want to make it very clear that we still sell these models of phones. It's not that we're trying to get people to buy iPhone 8s or iPhone 10s, as much as they have different features.

Industry committee  Our stores and all of our service providers are aware and have all the documentation and the technical information necessary to replace the batteries.

Industry committee  Because the software update was designed to avoid the unexpected shutdown, and that was very successful. The software did do that.

Industry committee  Yes. There are a number of circumstances that might give rise to an unexpected shutdown. The chemical age of the battery itself—

Industry committee  Correct. Originally, we found a limited range of iPhone 6s phones that were manufactured incorrectly. We offered a repair program for them. During that analysis, we discovered that other iPhone 6s phones were having shutdown issues.

Industry committee  Yes. The software looks at the variables. It looks at chemical age. It looks at the room temperature. It looks at the state of charge of the battery. It looks at those and adjusts its levels accordingly in order to maximize the performance.

Industry committee  We're not attempting to degrade it. What we're trying to prevent is the unexpected shutdown.