Industry committee  We have continued to provide information, make statements, and communicate to our customers. I want to make it very clear that we still sell these models of phones. It's not that we're trying to get people to buy iPhone 8s or iPhone 10s, as much as they have different features.

Industry committee  Our stores and all of our service providers are aware and have all the documentation and the technical information necessary to replace the batteries.

Industry committee  Because the software update was designed to avoid the unexpected shutdown, and that was very successful. The software did do that.

Industry committee  It's my understanding that we've have very good response to it and that our stores are very active in replacing batteries.

Industry committee  You see it right before you install the software.

Industry committee  No. The words “power management” were meant to explain that the software will manage the power.

Industry committee  People who use batteries, I think—all devices have batteries nowadays—are used to the degrading of batteries. I think it's a welcome change to see somebody who's saying, “We have some software that's going to manage your battery performance and make it last longer.”

Industry committee  Most likely the unexpected shutdown, because that's what the software update was designed to do.

Industry committee  I think that when people do a software upgrade and it has a ReadMe announcement prior to the upgrade that says “fixes security bug” or that updates a flaw somewhere in the software, they should be doing that. We encourage that, and I think that whether or not a person reads it, t

Industry committee  We do it at our headquarters in California and probably at every manufacturing site where we would make batteries.

Industry committee  We would probably be doing it in cold rooms, yes. We have extensive testing facilities for doing these things under all different temperatures.

Industry committee  Mr. Poole used that 30% number, and I'm not sure it's entirely accurate. I described the other factors that come into play when a battery is going to determine whether it needs to manage its performance or whether it's just going to shut down.

Industry committee  To update the iOS for the unexpected shutdown?

Industry committee  There was no decision made not to disclose. We did provide the statement that explained it. If I could step back, when we first did the update, it was designed to prevent the unexpected shutdown, and it was successful. We have a huge number of our customers who do these updates

Industry committee  This issue can affect phones worldwide.