Industry committee  I don't think Apple did anything wrong.

Industry committee  No, I believe that we continue to communicate to the consumers in the best way we can by communicating to them directly about what they are experiencing. I can't comment at all about what the other countries have alleged or are investigating.

Industry committee  To be clear on what the program is, it is a replacement program for $35, so we're not refunding people $35.

Industry committee  So anybody can go to a retail store or an authorized service provider in Canada and obtain the battery replacement for $35.

Industry committee  I believe that we have service providers. We have over 1,300 service providers across Canada.

Industry committee  The decision is made on a global basis, and the price is a Canadian price. I believe it's $29 U.S., so we have $35 Canadian, and it's applied equally around the world.

Industry committee  We don't think that we miscommunicated anything at any time. What we originally said was—

Industry committee  We apologized because our consumers were not hearing directly from us. Our consumers are the people who are relying on Apple to provide the information to them. There was a lot of noise in the media, and we wanted to make it very clear, so we apologized that we hadn't reached out

Industry committee  No. No, our apology was to not communicate with them directly.

Industry committee  We didn't not disclose anything. We didn't have anything to not disclose.

Industry committee  It was not intentional.

Industry committee  To prevent the unexpected shutdown.

Industry committee  Well, it depends on the number of people who take us up on the replacement program, but I can—

Industry committee  We don't stand to profit from it, if that's what you're asking.

Industry committee  I don't have that information for you.