Industry committee  I'm not sure we would disclose that.

Industry committee  The circumstances under which somebody decides to upgrade a phone are individual, so it would be very difficult to say that someone went out and purchased a new phone because their battery was low. All batteries degrade over time, so people eventually—

Industry committee  In terms of putting together a replacement program?

Industry committee  I think one thing that we realized was that we communicated as much as we possibly could about the unexpected shutdown problem, the steps we took, and how people should update their software. December 28 was when we said to ourselves, “We need to talk directly to our customers, d

Industry committee  Absolutely not.

Industry committee  Our newer devices have better features, and there's so much.... Even in the short period of time since the iPhone 6 was released to today, there are changes in the way that people use their smart phone devices, and so they may choose to go with the more modern, updated features o

Industry committee  We're working as fast as we can.

Industry committee  We received complaints about the unexpected shutdown and we were tracking that. That's how we sent off our engineers to solve the problem. We have different categories that we record customer issues in, but I don't have numbers specifically for Canada.

Industry committee  I would say a very small number of phones.

Industry committee  The iPhones 4 and 5 were not affected because they didn't have the performance features that started coming out. As I described, every phone is better, has more stuff that you can do, and has enhanced components, so the 4 and 5 are not affected. They're also a smaller form factor

Industry committee  I believe it's a different battery. I can confirm that for you, if you'd like me to, but I think it has to do largely with the number of features and the form factor of the 4 and the 5.

Industry committee  I'm no engineer, but I think even if it was the same battery, the performance of those devices was less than the new devices.

Industry committee  Again, the new phones, the 8 and the 10 have a lot more features, and they're engineered differently. They have different batteries and different components in them, so they're not experiencing the problem.

Industry committee  Yes.

Industry committee  —for newer devices? That's an interesting question, but our sales always go up in the month of December because it's Christmastime.