Official Languages committee  This is a three-year action plan.

Official Languages committee  No.

Official Languages committee  I believe this is the first—

Official Languages committee  This action plan includes the current year. So we've already made some progress.

Official Languages committee  I would like to do everything immediately, but we have to follow the steps that will enable us to implement a fair process.

Official Languages committee  No, Mr. Chairman. We can see on page 3 that, for the second year of our plan, 2011-2012, we plan to set up a complaint process. However, 2011-2012 starts in three weeks. So we're going to try to make some progress.

Official Languages committee  That's good advice.

Official Languages committee  First of all, we have to offer the necessary training so that we can—

Official Languages committee  Thank you. I had a discussion with the Commissioner of Official Languages on this very subject recently, in October. It is indeed a challenge that is facing not only Public Safety but all institutions today. Of course, it comes from a number of sources. There's a heavy reliance

Official Languages committee  Sometimes you can afford the opportunity to translate material; sometimes you can't. In the world of national security, we are responding to information we get on a daily basis and we have to take the information in the form it arrives.

Official Languages committee  Public Safety Canada is not one of the designated departments. In spite of that, we are members of the committee. We were the ones who suggested that. Mr. Sansfaçon is involved in that. We are obviously interested in it. As for accountability, as deputy minister, I'm responsible

Official Languages committee  Their abilities or...?

Official Languages committee  We have a profile of everybody. Certainly, if somebody is not meeting their competencies or not fulfilling them, we have measures to correct that. We monitor that.

Official Languages committee  Yes, we started work and we approved it in June.

Official Languages committee  Not on—