Finance committee  The resources that are being realigned are additional resources from a human resources perspective in particular, but in addition to that, we are making adjustments from a process perspective and a systems perspective as well. It's a combined effort in terms of realigning resourc

Finance committee  Mr. Chair, I'm not aware, and at this point I'm not in a position to respond to the question. I know we have partnerships with various provincial and other partners. I don't have an answer to the question that has been asked.

Finance committee  No. The $3 million reflected on page 91 of the book is indeed the capital portion of the $57 million.

Finance committee  Mr. Chair, on the amount related to the Nova Scotia affordable living tax credit, I think we'll have to come back to the committee to tell you, out of the $57 million we're requesting approval for, how much relates to that credit.

Finance committee  Mr. Chairman, I can talk about the fixed costs. They are the $57 million we're discussing today, for approval. There's no formula as such. It varies from case to case based on the circumstances of a file.

Finance committee  That's correct. In that context, we have some experience with other similar projects. We know, for example, how much it will cost to make certain technical changes to our systems, and so on. We follow a process in order to arrive at those costs. We also know in principle how many

Finance committee  Mr. Chair, we believe we are providing excellent service to taxpayers. As you may know, we conduct regular surveys on an annual basis of our services and how they are perceived by the taxpayers. Year over year, we're proud to say that we fare, I would say, very well in terms of t

Finance committee  The most recent number I saw for electronic returns was around 56% to 57%. We're continuing to work on that number. As it relates to the reference made to our budget having increased over time, there is no doubt that it has. There is also no doubt that the agency has been asked

Finance committee  Mr. Chair, the estimate originally arrived at in 2009 was I guess based on the best available information at the time. Since then, we've obviously seen that conditions have changed year over year, but we've also noticed that the payments to the provinces were somewhat lower, as t

Finance committee  Mr. Chairman, the Canada Revenue Agency is not responsible for assessing this arrangement. Discussions are underway, and they're really going on between the Department of Finance and the province of Quebec. As you know, we are responsible for administering the agreements between

Finance committee  To arrive at the $57 million figure, as you can see, a lot of work was done to validate the figures and to get approval. A large part of the $57 million will go to human resources, for experts who will come to the Canada Revenue Agency from provinces such as British Columbia and

Finance committee  If it's a program—

Finance committee  I don't have any details on the program as such, but if it's a program that belongs to standardized tax management, it will be part of it. From the description you've given me, I assume it's not entirely included in this $57 million amount. However, it would enter into vote 1c as

Finance committee  Regarding a number of provincial resources, we have entered into agreements with both provinces in terms of transferring expert resources into the CRA. The resources are going to join the agency in waves, if you will. The first wave occurred in November 2010. These are resources

Finance committee  In terms of the number of employees coming over, just to share with the committee, from the perspective of the Province of Ontario, we have an 80% take-up rate so far, and it's 99% in B.C. As to the settlements, that isn't something the CRA can speak to. It is a provincial matter