Human Resources committee  There's a manual intervention that's required on the remainder. Some of those are complex claims that could never really be automated. We never--

Human Resources committee  We're not aware of any systematic errors with respect to the best 14 weeks. I do know that those claims are indeed harder to automate. There's probably a little more manual effort associated with those claims than with the average claim.

Human Resources committee  We are working our way up. We're prioritizing our work. We'll automate the easier and less complex and more frequent types of transactions first, and we'll work our way up accordingly.

Human Resources committee  I'd have to check the exact schedule as to when those--

Human Resources committee  That may not be determined yet, because we're working our way up. It may be part of the set of claims that are not--

Human Resources committee  We have a three-year automation agenda associated with the strategic review commitment that was announced earlier and the 600 FTEs that were noted.

Human Resources committee  We are already making progress on that 40% to 70%--

Human Resources committee  We're at around 50%, at just over 50%, I would say. It fluctuates at different times of the year. Certain types of claims lend themselves to automation more than others, so it's not a stable number. It moves around.

Human Resources committee  I don't think that would necessarily mean it couldn't be automated, but it's generally the types of claims that require more fact-finding around them or that have some unusual circumstances around them that would--

Human Resources committee  Some of the details of that aspect of the program are probably better dealt with by my colleagues who were here earlier, including policy design. But, indeed, there is a $3,500 exemption under the guaranteed income supplement program, which is independent of any earnings an indiv

Human Resources committee  That would require a detailed examination of the situation. We could undertake to do that and provide an explanation to you.

Human Resources committee  Foreign credential recognition was addressed briefly by my colleague Mr. Beauséjour in the previous session.

Human Resources committee  One of the facts you mentioned in particular was the level of electronic applications we receive. You quoted the 99% figure. Indeed, we've had great success in getting our clients to submit their applications online. They include individuals applying from their homes online, but

Human Resources committee  That's something we would monitor. I would mention, though, that I did speak to the modernization measures that we're pursuing, which we hope will facilitate all aspects of administration of this process, including the distribution of documents. We rely very heavily on paper file

Human Resources committee  We don't track statements of conflict of interest. We're just aware of the practice. When it happens, that member withdraws from the public hearing.