Human Resources committee  Yes, our duty is to deal with the training.

Human Resources committee  In French, this is the Conseil arbitral and the juges-arbitres, the Board of Referees and Umpires.

Human Resources committee  We are talking about the panel members of the Board of Referees, and not about referees.

Human Resources committee  I mentioned the factors that are taken into consideration when the decision is made to hold hearings in the Service Canada centres. The cost of renting a room is often very high, for one thing. Confidentiality and the protection of the information we have at the commission are al

Human Resources committee  That is an important point. There are administrative links between Service Canada and the boards of referees. These connections are necessary.

Human Resources committee  That's something we would monitor. I would mention, though, that I did speak to the modernization measures that we're pursuing, which we hope will facilitate all aspects of administration of this process, including the distribution of documents. We rely very heavily on paper file

Human Resources committee  We don't track statements of conflict of interest. We're just aware of the practice. When it happens, that member withdraws from the public hearing.

Human Resources committee  I don't believe the declaration of a conflict is a measure that's tracked—

Human Resources committee  —and monitored. The hearing is often just simply rescheduled, and the results are factored into the....

Human Resources committee  One of the facts you mentioned in particular was the level of electronic applications we receive. You quoted the 99% figure. Indeed, we've had great success in getting our clients to submit their applications online. They include individuals applying from their homes online, but

Human Resources committee  Some of the details of that aspect of the program are probably better dealt with by my colleagues who were here earlier, including policy design. But, indeed, there is a $3,500 exemption under the guaranteed income supplement program, which is independent of any earnings an indiv

Human Resources committee  That would require a detailed examination of the situation. We could undertake to do that and provide an explanation to you.

Human Resources committee  Foreign credential recognition was addressed briefly by my colleague Mr. Beauséjour in the previous session.

Human Resources committee  The modernization agenda that we've outlined is to take us from 40% up to 70% automation.

Human Resources committee  There's a manual intervention that's required on the remainder. Some of those are complex claims that could never really be automated. We never--