Government Operations committee  To give a little bit of background on this investigation, it involved an agency that was part of a larger department. The award of the contract in question was to a not-for-profit organization. The complainant felt that it was not fair. He also felt that the agency was involved in the creation of the organization, was sitting on its board of directors, and had shared space.

Government Operations committee  Actually we have done a number of alternative dispute resolution facilitations. So that all the members are aware, we must have all parties agree to participate in this. We also work very closely at the outset to try to resolve this and have whatever dispute addressed prior to its going to any sort of formal legal action.

Government Operations committee  Actually, in terms of trending of complaints, we have a business model. I have an absolutely fabulous team. They're all procurement experts; they've been trained in investigations and they are also trained in ADR. So we have a seamless approach to this, but we do deal with individuals and complaints separate and apart from each other.

Government Operations committee  Thank you for the question. Actually, we did do an investigation last year that is reported in the annual report you have in front of you. In that particular instance there was a mandatory technical requirement for a certain level of professional designation. The issue was that the complainant felt there were other opportunities for him having a different type of professional designation.