Human Resources committee  Are we out of time?

Human Resources committee  I just wanted to assure the committee and the member that newcomers to Canada are a key client segment for Service Canada. We have seven client segments, and newcomers are one of the key client segments. So, yes, we pay a lot of attention to them and they do come to see us. Thank you.

Human Resources committee  Thank you. Quality assurance for us is really about continuous service improvement and about always making sure that we're responding to citizen needs and expectations. One of the key ways we do that is through feedback. This actually was acknowledged in the Auditor General's report last year.

Human Resources committee  It's adjusted based on volume and demand, but--

Human Resources committee  Ninety percent of citizens are served within 50 kilometres of where they live as calculated by the driving distance.

Human Resources committee  It's either one, so both of those are included in that.

Human Resources committee  That's right.

Human Resources committee  Typically it's once every two weeks, once a week, sometimes once a month. It's really based on the community needs and volume.

Human Resources committee  Thanks very much. Thank you for the compliment earlier. It's always nice to hear positive comments. One of the things about Service Canada is that in our quest for delivering service excellence, we really focus on citizen-centred programs and services. We really try to tailor the service experience that we provide to citizens in order to meet their needs.

Human Resources committee  Thank you very much. The service standard that we maintain is 90% coverage within 50 kilometres. We measure it by the driving distance, by the roads. We also look at where we have pockets of rural communities, and we often do scheduled outreach services in small communities.

Human Resources committee  Actually, the 90% within 50 kilometres include the scheduled outreach sites. So it's 90% of Canadians who live within 50 kilometres of a Service Canada centre or a scheduled outreach site.