Government Operations committee  Which service provider do you mean?

Government Operations committee  Is this for your email?

Government Operations committee  I honestly have really no insight at all into the email project.

Government Operations committee  I can talk about our email project, but I couldn't talk about this one. We kept ours in-house, to be fair. We didn't outsource it. We still run our own email systems.

Government Operations committee  Yes.

Government Operations committee  They'll all have very different wants and needs. Even within a ministry, as you know, there are different wants and needs. If you look at Service Ontario, they run 24-7, and they expect their services to be up. If you go online to renew your driver's licence, you want it to be t

Government Operations committee  The shared services organization would always work in concert with a cluster—

Government Operations committee  —so you would never have a separation. When we're doing an enhancement or doing an upgrade or doing a brand new system, the team consists of both infrastructure as well as cluster. There should never—I shouldn't say never, there always will be—be a gap between what infrastructure

Government Operations committee  We're a great price.

Government Operations committee  We paid, too, trust me.

Government Operations committee  What we do is to have a price based on whatever infrastructure is required to run the application. If there's an application that needs this quantity of server, this quantity of data storage, and this amount of network connectivity, there's a finite math you go through to come up

Government Operations committee  You're very welcome.

Government Operations committee  Staff on board.

Government Operations committee  Absolutely.

Government Operations committee  Yes, we do. All of our service desk is completely automated. If you ever come to my office and you walk on our floor, you'll see a big screen up on the wall. We have literally real-time stats coming from our help desk. I know how many calls are waiting and how many calls have b