Veterans Affairs committee  Our contract allows us to serve spouses of totally and permanently incapacitated members, or those who have passed away. Those are the only services we are allowed to provide at this time under the terms of our contract.

Veterans Affairs committee  One sticks in my head, because I just talked to this client. He was a security expert in the military. We helped him through a pipeline security course in Edmonton, and he just finished. It was a very short program, but he used the extensive skills he obviously had in the militar

Veterans Affairs committee  With respect to moving back and forth, in our world it's up to the VAC case manager; it's their decision where that client should best be served.

Veterans Affairs committee  Absolutely. We have a contractual joint venture with both the March of Dimes and Innovative Rehabilitation Consultants. As I mentioned before, we are the contract manager and provide services to veterans in British Columbia and overseas. March of Dimes provides the face-to-face

Veterans Affairs committee  Every person displays different symptoms of it. A lot of our veterans can't be around large crowds of people, they have difficulty sleeping, and loud noises are hard for them. So it requires that we be very sensitive to situations we're placing them in. Some of our veterans can'

Veterans Affairs committee  Yes, exactly. You're walking in, and then there's the noise. Yes, you've hit the nail on the head.

Veterans Affairs committee  I'd be happy to go through my two suggestions. The first one I talked about is ensuring holistic coordination of vocational rehabilitation services from the time of injury. I know there are integrated support centres across the country, but vocational rehabilitation services for

Veterans Affairs committee  Well, we will provide the services over the phone if we can provide third-party providers. Not every country is built the same as Canada, so it can be a real challenge. We often need to spend a lot more time finding out what the lay of the land is in those countries. If we can'

Veterans Affairs committee  We actually are bound by a return-to-work hierarchy within our contract. Our first goal is whether we can get them back with their current employer. Then, can we get them back to work with a different employer but doing a similar job? The very last rung of that return-to-work hie

Veterans Affairs committee  It depends on which part of the country they're living in. Every part of the country is different. If they're living in Alberta they're looking for skill sets related to oil and gas. If they're living in other parts, then they're looking often for different skill sets. It really

Veterans Affairs committee  Do you mean where are most of our referrals?

Veterans Affairs committee  We have a large number of referrals near Valcartier. We have Edmonton. We have a large number in Halifax and a large number in Victoria and of course throughout Ontario as well. We have large offices in Ontario.

Veterans Affairs committee  They were referred to our program across Canada. That's right. We also have clients overseas as well. I believe we have about 20 clients living overseas.

Veterans Affairs committee  In our case, it's not that way. When they come in, we are paid for the initial assessment, and then we are paid if other components are required--for instance, if a doctor needs to come in and do an assessment. We get paid to do a labour market analysis to make sure that whatever

Veterans Affairs committee  In our contract, there's no quota.