Veterans Affairs committee  Our outreach in those information sessions was around the new Veterans Charter. We were explaining to CF members, veterans, and their families the new Veterans Charter programs and services. There were many similarities across the country as to the questions individuals had aroun

Veterans Affairs committee  I would say that our relationship with DND certainly has been growing stronger in the last ten years, but particularly in the last five years we've been really strengthening our relationship. Also, there are a number of initiatives under way with DND. There is the VAC-DND steerin

Veterans Affairs committee  The red tape is part of the transformation. My role in the transformation is to support outreach, consultation, and engagement on the programs and services that we have. It's also an opportunity to be more integrated and strategic about how we do things, bringing best practices f

Veterans Affairs committee  Some do, but it won't be the majority of them. What we will be able to do through the social media, as we continue to develop it....They often have family support around them. Often at that advanced age they need the support of their family. So our social media will continue to s

Veterans Affairs committee  My colleague Derek Sullivan is going to be coming to the meeting on May 15. He will be able to give you some more information about what we're doing to recognize members when they return. The community covenant is a really good example of an initiative that provides support to v

Veterans Affairs committee  Yes.

Veterans Affairs committee  Thank you for the question. The efforts Veterans Affairs Canada has been making over the last year have been primarily to establish a focus area. My unit, the outreach, consultation, and engagement unit, was established. We work with our colleagues in the field. We now have a

Veterans Affairs committee  As you indicate, many of these war veterans are advancing in age. We don't necessarily think they will be using social media to the same extent as our younger veterans.

Veterans Affairs committee  Thank you for that observation. We are continuing to promote the use of our Twitter feed. It's a good observation, and I am going to bring it back to the department so we can look into it. I'm not necessarily the best person to answer your question, but it's a good observation.

Veterans Affairs committee  Okay.

Veterans Affairs committee  I don't have an answer for that. I can't explain the department's approach in that respect. I know the technology is something fairly new for the department. I'm not the best person to explain the difference, but I can certainly provide you with that information if necessary.

Veterans Affairs committee  Are you talking about our outreach efforts?

Veterans Affairs committee  We have developed a framework that provides parameters that indicate whether we attained our intended goals. I don't know the term in French, but in English we call it a performance measurement plan. It's a plan that sets out standards that we must comply with. We measure ours

Veterans Affairs committee  I'll speak to that. Typically, the people who would come to focus groups would probably depend on what you're trying to achieve with the focus groups. We're carrying out some focus group work, and at this point we're recruiting participants to join our focus groups. We have two

Veterans Affairs committee  My team was put in place a little over a year ago, so we're still in the learning phase, the development phase of where we want to go. Our younger CF veterans are often out in the community, but they're often also using technology a lot more than we have in the past. While not fo