Veterans Affairs committee  In terms of training, you have to look at a long process. You have to look at an orientation that would give them the overview. They would have to be trained properly in terms of the tools that they use. As well, there would be a mentorship program. Case management is very comple

Veterans Affairs committee  One final point is the research that's being done. “The Nature of Insight” looks at exactly that. There is the novice and the expert, and there are differences. It is a continuum of learning.

Veterans Affairs committee  Overwhelming, yes; and that's why in complex cases, where clients are in great need and at high risk, they want to reduce the numbers. My comment was that if one case manager manages 30 clients, in that sense, she still has to work with an individual team with each individual c

Veterans Affairs committee  Well, currently what is promoted are the assessment tools—the electronic tools that give you scores or outputs that are indicators of where the client is in terms of risk, need, and possible care issues. That could be a possibility. Also, common electronic records that can be s

Veterans Affairs committee  As I mentioned our students are from all across Canada and beyond, from all sectors of the health and social service environments. I personally haven't had an individual who has worked for Veterans Affairs, but we would make sure the program would meet their needs. We'd look at

Veterans Affairs committee  I don't have any particular involvement, unless a student would come.... But in terms of the transformation initiatives, I can see how valuable our course would be in terms of the learning and the application, so the best is yet to come.

Veterans Affairs committee  Right. The course that McMaster University offers is a certificate course. It offers five core courses that need to be completed in five years. In order to be eligible to take the program, generally you either have to have an undergrad degree completed or have some kind of ce

Veterans Affairs committee  That's not a requirement. No, our certificate program is not a requirement for being a member of the case managers network.

Veterans Affairs committee  Thank you very much for your question. It depends upon the model and the complexity of the client. In Ontario, for example, you have case managers who are dealing with, in generalist caseloads, over 100, and in specialty caseloads, perhaps 80. In the intensive models that they a

Veterans Affairs committee  Thank you, Mr. Kerr and the session organizers, for inviting me as a representative of McMaster University, Hamilton, Ontario, to briefly address today's topic on case management. I would like to commend you on your study of transformation Initiatives at Veterans Affairs Canada