Status of Women committee  The other one is there because some didn't feel comfortable going through the grievance process, so way back we decided that an internal process should also be available, and that's the complaint process.

Status of Women committee  If I look at a comparison of the two processes in front of me, the grievance is the one that deals with the chain of command. The manager is involved, and higher up as well. With the complaint process, it is a delegated manager or a representative from the department who is looki

Status of Women committee  Yes, that would be the main difference, I would say, between the two processes.

Status of Women committee  Thanks. Following some discussion with the bargaining agents, when they said they had some information and they knew which departments may be having a bit more difficulty going through the process and may need a bit more enhancement to their process, we added a policy requiremen

Status of Women committee  I guess the courses that are offered by the Canada School of Public Service are more about harassment in general than sexual harassment per se. I can't find the names, but three courses are offering that right now. I believe one is on investigation and the others are on harassme

Status of Women committee  Yes.

Status of Women committee  Incident or event of alleged harassment.

Status of Women committee  To me, the definition of harassment is a series of evidence. We're saying from the last evidence or the last event, the person has 12 months to go forward and put in a complaint of harassment.

Status of Women committee  Exactly. Also, in step one, the party is made aware of the option of informal conflict resolution. They may go ahead with a formal complaint, but they may also go with either mediation or informal conflict resolution. That's mainly what happens in step one. Step two is reviewin

Status of Women committee  The person within the department who is responsible—

Status of Women committee  Well, it's a discussion with the—

Status of Women committee  Yes, and with the complainant as well.

Status of Women committee  Step 4 is rendering a decision and notifying in writing. Once the fact-finding or the informal resolution or the investigation is complete, then they render a decision and the parties are notified in writing of the decision. Step 5 is restoring of the workplace. Even though rest

Status of Women committee  Yes, it may be that, but it may also be just other co-workers. There might be an impact on the co-workers. There may be an impact on witnesses. It's everybody, not only the parties involved.

Status of Women committee  The first step is acknowledging receipt of the complaint. We make sure the employee understands that if a complaint on the same issue has been dealt with through another avenue of recourse.... We have to see if it was dealt with elsewhere or if it's receivable. We mentioned the