Industry committee  I would say yes and no, and then let me explain. For the blocking of spoof numbers, that's free. It's a CRTC ruling. For STIR/SHAKEN, it depends on the way they implement it. For the network thing, I really think Bell and these guys are going to charge you $10 a month.

Industry committee  If you end up with a system where consumers are paying for some of this protection, then I think that having some kind of ranking would be one way to do it. If it's a regulatory requirement that it be offered, then the CRTC should still collect statistics to see if they're comp

Industry committee  I'd just add that thinking about digital policy in a more holistic way will help us a lot. We're not quite there yet. Involving the Privacy Commissioner would assist with STIR/SHAKEN, but with the other network-level blocking as well, to see whether there are any concerns. Perhap

Industry committee  First, the CRTC should be encouraged to launch an inquiry into the SIM swap. It's a fairly minor problem at the moment, but soon it's going to get worse. Second, as I said, the CRTC is sort of caught by the legislation, which doesn't give it enough power. I'm not exactly sure wh

Industry committee  The CRTC is quite proactive about spoofed numbers. In terms of SIM swap, however, it's a real mess. The CRTC assures us that there will be a solution, but that it will be communicated to the companies only, with no transparency. So I do not trust the CRTC in this matter, and I a

Industry committee  My opinion may not be nice to hear. I don't think it's possible to go beyond a certain level of technological education when it comes to seniors, despite everything we may teach them or the examples we may give them when we meet with them. We get too many calls for there not to b

Industry committee  Yes.

Industry committee  Yes.

Industry committee  Sure. The baseline is, let's block calls that come from an obviously wrong number. Everybody accepts that. That's done. The second level is this STIR/SHAKEN stuff. What the big companies don't like is that this is a protocol that you just run on any third party app or on your p

Industry committee  Yes, I think that the CRTC needs a little more jurisdiction to try to address fraud more directly. At the moment, wire fraud, if you will, isn't an offence in Canada. It's an offence to do fraud after you make a connection with somebody on a phone call. What CRTC can only do now

Industry committee  The messages that are sent out are ones that are designed to elicit fear or something of interest. They can work, for example, targeted at new Canadians, if it's fear-based. The ones that our seniors are sent might be an “interesting offer” kind of approach. They can receive the

Industry committee  I think consumer resilience, if you want to call it that, could be a lot better in Canada. I think it's only part of the problem, but let's start there. There have been efforts made to reach out in other areas in which consumers are defrauded in languages other than English and

Industry committee  Sure. That's the issue you're going to hear about from Randall in the next panel. It's the SIM swap. At the moment, the CRTC has exchanged letters with the wireless association saying to please tell them what they're doing on SIM swap because other countries, for example, Austra

Industry committee  Thank you, Madam Chair, and honourable members. My name is John Lawford, and I am executive director and general counsel at the Public Interest Advocacy Centre here in Ottawa. PIAC is a federally incorporated non-profit and a registered charity that provides legal and research

Industry committee  The evidence that we have isn't conclusive that we're in this top category of infringers and that Canadians are using this to the extent it's being alleged, either in the reports or by the coalition, whichever coalition it is. That's the first thing for the committee to consider.