Transport committee  I still think you have to fix the “in the control of” problem, because that's a factual ground you have to establish and the airlines will fight it on every case. Just take it away unless there are exceptional circumstances. It's all within your control. For the other stuff, 80

Transport committee  That was a method the Department of Transportation used to try to balance out a lot of problems for the smaller airlines and a lot of complaints when this was being brought forward in negotiations over the regulations. For example, regarding what we heard before about crew and st

Transport committee  On the last question, I don't know if it's broken down by airline. I do know that the total compensation figure is given by the CTA. For the total number of complaints, there's not a lot of granularity. I'll compare it to the CCTS—again back to telecommunications—where it is bro

Transport committee  I believe so.

Transport committee  Again, I'm back to the telecom regulator that is very open. It provides open access to the spreadsheets the frontline staff use. A few fields are blocked for sensitivity, but otherwise, it's almost exactly what the investigators and the management at the CCTS see. That could be

Transport committee  I was referring to some troubles with ArriveCAN and also to do with the staffing of border control, CBSA staffing, on the front end coming in with the scanning. The airports would be better at answering this than I am, but there were certainly not just airline staffing issues. It

Transport committee  The first question is easier to answer. One thing I would suggest, which doesn't involve a lot of back-and-forth and changing the act that creates the CTA, is to do what the CRTC did. There was a directive from the government asking if they could make a consumer complaints agenc

Transport committee  I used the Canadian Transportation Agency annual reports and other reports to come up with that number, so 16,000 to 20,000 were at least a year old. As pointed out by one of the other members, they were in the more adjudicative stream at the Canadian Transportation Agency, meani

Transport committee  Yes, there are some newer ones too. There are always more.

Transport committee  No, I wouldn't be able to give you a firm figure on that.

Transport committee  Each airline market recovered at a different rate. I think in the Canadian experience, there was a rush to try to service people a little too quickly, especially this last summer season. The U.S. market recovered in a more staged manner. I'm not sure whether they had better labo

Transport committee  My bottom line here today is that passenger protection regulations are fine. We worked on them, and they have the substantive stuff we need for resolving most Canadian complaints. The trouble is that the system they've been shoved into is an old-fashioned tariff system that isn't

Transport committee  I'm not downplaying the complexity or difficulty of running an airline, especially in the present circumstances. What I'm saying is that if you're going to be in the airline business, it's an essential service to get people from A to B, so if you strand them, you have to pay for

Transport committee  I don't think the APPRs themselves have any large effect on cancellations or delays. I think when we went into this, after Mr. Emerson did his report, and we were setting up the regulations, we thought that if airlines had a lot of fines to pay for these cancellations and delays,

Transport committee  I would just like to point out that the Commission for Complaints for Telecom-Television Services is experiencing the same problems with companies having powers and means to act to the detriment of consumers. At this commission, experts are looking into these issues and asking c