Information & Ethics committee  By the fall; and it will be published on our Internet.

Information & Ethics committee  She is an independent agent of Parliament, so she establishes her office's priorities based on her legislative mandate.

Information & Ethics committee  It certainly has assisted us. I think in the last annual report we were looking at about 50% of our inventory being related to three specific streams of institutions or subject matters. Now those three streams are down to about 38%, so we have seen, I think, an impact in those st

Information & Ethics committee  Yes. We have actually sent our human resources function to Shared Services Canada. We also have explored opportunities to share services now that we're co-located with a number of other agents of Parliament.

Information & Ethics committee  I'll let Madam Michaud answer that, perhaps.

Information & Ethics committee  That strategic plan is established by the commissioner. It is being done in consultation with employees and stakeholders. The consultations are starting in June. I think we hope to have it....

Information & Ethics committee  We've had an improvement. Last year I believe we closed 57% of our complaints in less than nine months. This year we have closed 63% of our complaints in less than nine months. We are seeing an increase in the timeliness turnaround of our complaints. As we said earlier, our targe

Information & Ethics committee  That's something we're looking at doing this year, along the lines of, as complaints come in, having a senior investigator sit down and review particularly complex refusal cases to see whether there's any opportunity to settle the complaint at an early stage or, potentially, to c

Information & Ethics committee  You're looking for information about how we're managing our caseload in a strategic way?

Information & Ethics committee  Okay. What we've done is to implement an intake process that does a triage of our complaints. This allows us to assess the complexity of the complaints and stream them into a certain investigation stream. We have different teams that deal with different types of investigations.

Information & Ethics committee  I think cuts were asked across the system; the agents of Parliament volunteered to participate in those cuts. The commissioner had written to the minister to explain that her budget was already under strain. I think that's the status. We've expressed in the past...in a past app

Information & Ethics committee  First of all, there is a process for receiving complaints. As soon as we receive a complaint, we do the sorting. We review the complaint and determine whether it is an administrative complaint or a complaint about denial of access. Then, different teams conduct the administrative

Information & Ethics committee  That varies considerably from one institution to another. This year, we have not seen many large groupings of topics. It really depends on the institution.

Information & Ethics committee  Thank you for your question. I will first talk about the duty to document the decisions. The commissioner clearly requested an amendment to the Access to Information Act that would make a requirement to document decisions. She finds that important. In terms of PIN messages, I

Information & Ethics committee  I'll ask Madame Michaud to respond to that.