Veterans Affairs committee  Yes, that is another way to track their file.

Veterans Affairs committee  I will begin with the report. A report was indeed produced in 2009. We will make it available, if that has not already been done. I did not quote any numbers because I am not one of the authors of that report. Nonetheless, it is easily available for consultation.

Veterans Affairs committee  It is up on the website. You can access it or make a copy of it. If I have correctly understood your question, you wanted to know the number of people who dial our toll free number to ask for follow-ups on—

Veterans Affairs committee  I do not remember the precise number of calls, but we do receive over one million per year. It is quite varied. Some are follow-ups, while others are new requests. However, we could provide you with more information.

Veterans Affairs committee  Once again, it depends. Not everyone necessarily needs the case management service. Case managers have a workload that varies between 30 and 40 active files. It depends on the complexity and severity of each file. There are also client service officers in the area offices. They a

Veterans Affairs committee  Regarding the long-term care expenses, we'll get you that data. Also, regarding the numbers for the rehab, I think I mentioned earlier there are more than 40,000 veterans and their families who have participated in the rehab. Regarding the success rate, we'll make sure that yo

Veterans Affairs committee  We can provide you with the detailed process for a provider who would want to be registered as a mental health services provider. Of course the individual's credentials, the professional certification or accreditation, are all elements that would have to be in good standing. A he

Veterans Affairs committee  Part of the mandate of the network of the OSI clinic is the outreach to the community provider, participating in the presenting at conferences on best practices and techniques, and publishing also. Part of it is outreach, promoting some of their findings and best practices they h

Veterans Affairs committee  I'm not sure when you mention friends and family whether you are talking about caregivers.

Veterans Affairs committee  We don't have the numbers here, but that's something we can get you information on.

Veterans Affairs committee  We'll see what data we can get. Usually when a family member or caregiver is acting on behalf of the veteran, we need to have on file the proper authorization and paperwork to support that, but I think we can get some data. It might not be exact; it might be an indication.

Veterans Affairs committee  I don't know it off the top of my head, but I know it's more than $250,000. It is indexed to the cost of living. We'll get you the number.

Veterans Affairs committee  I'll go from memory, but if I'm not correct we'll make sure there's a follow-up response. By memory, the offer was there since 2011 through the changes that were made to the Veterans Charter, that instead of having a lump sum they could have it spread out over a number of years.

Veterans Affairs committee  It is always interesting to find out whether other countries have adopted approaches we can learn from so that we may improve our service delivery for veterans.

Veterans Affairs committee  First of all, a veteran has access to the rehabilitation program. He may have certain needs when comes the time to begin civilian employment. All of that will be documented. We will also have to work on the type of job he should seek. We will have to think about the environment