Veterans Affairs committee  I will begin with the report. A report was indeed produced in 2009. We will make it available, if that has not already been done. I did not quote any numbers because I am not one of the authors of that report. Nonetheless, it is easily available for consultation.

Veterans Affairs committee  It is up on the website. You can access it or make a copy of it. If I have correctly understood your question, you wanted to know the number of people who dial our toll free number to ask for follow-ups on—

Veterans Affairs committee  I do not remember the precise number of calls, but we do receive over one million per year. It is quite varied. Some are follow-ups, while others are new requests. However, we could provide you with more information.

Veterans Affairs committee  Once again, it depends. Not everyone necessarily needs the case management service. Case managers have a workload that varies between 30 and 40 active files. It depends on the complexity and severity of each file. There are also client service officers in the area offices. They a

Veterans Affairs committee  Yes, that is another way to track their file.

Veterans Affairs committee  Good morning. I will begin with the first part of our presentation, an overview of our programs and services. Whom do we serve? We serve more than 200,000 people ranging in age from 19 to 90 years old, and that includes war service veterans, Second World War and Korean War, Cana

Veterans Affairs committee  Mr. Stoffer, your request has been noted.

Veterans Affairs committee  First of all—

Veterans Affairs committee  Great.

Veterans Affairs committee  The quick answer is that what the department has always done is case managers, nurses and occupational therapists do home visits for assessment or follow-up and that will continue. They will not have to drive to another office to get those services. We've always driven out to the

Veterans Affairs committee  First, the department takes very seriously its obligation to deal in a responsible manner with the documents and records of those we serve. We do follow Library and Archives Canada guidelines and legislation in the management of those records. In particular, in the cases I think

Veterans Affairs committee  The records that would be required for processing applications are preserved and they are accessible with Library and Archives Canada, yes.

Veterans Affairs committee  The disposal of the material that we do in no way impacts the delivery of services and benefits to veterans and their families.

Veterans Affairs committee  No.

Veterans Affairs committee  Yes, I can. Canadian Armed Forces veterans can be eligible for support in a community bed if the need for the long-term care is due to an illness or an injury that's directly related to their military service. If it's a facility that we have contract beds for priority access fo