Industry committee  Thank you very much for the opportunity to speak today. The only thing I would draw your attention to is this. We've spoken a lot about retail, but I think there's a need for all Canadian businesses to be online. The inspiration extends beyond retail to Canadian businesses in ge

Industry committee  They certainly do. Not only do we experience high bandwidth costs, we also experience outages as well because of the limitations within Canada. That's something we're constantly trying to improve, but the costs just get higher and more prohibitive. There isn't really a short-term

Industry committee  We do both. For the most part, if we have somebody on site who needs to be on the phone calling, they will get a local phone. If all they're doing is texting, then they will stick with their other Canadian phone.

Industry committee  We have about 35.

Industry committee  Yes. They typically find the influencers in the schools. Those influencers then tell all their friends. Then all their friends are directed to the website.

Industry committee  It's mostly through social media.

Industry committee  Yes, it's all about sharing stories, where a story travels, and we use social media and video to share those stories.

Industry committee  We get a lot of customer feedback to understand what they want, and where they want to go. We typically find with students that at their age it's their first trip. It's not so much about where they go as much as about whom they go with and what they do when they're there. So we f

Industry committee  Yes, certainly. A lot of it was outsourced to India. In the beginning, we had a team of developers in India working for us and that was where we got most of our back-end support from.

Industry committee  Sure. The back end of the website is the code on which the website is built, whereas the front end is the graphics you see, the experience you see, and the navigation when you click somewhere you're directed to. The back end is the foundation that all of that lives upon.

Industry committee  In our business it wouldn't make a big difference because we are a full package provider, but if you were just booking a flight, yes, it certainly makes a difference. We provide packages that include many things. It's a full tour. It can be anywhere from 4 days to an 18-day tour,

Industry committee  Yes.

Industry committee  We have a very young workforce, so in the past we used some employment subsidies. That would be the only government funding we would have used. We haven't used it for a couple of years, but in the beginning we used some of those.

Industry committee  That's a difficult number for me to estimate, because that leap happened right around the same time I joined the company. So it's tough for me to say. But there were certainly savings that came as a result of that, because we went from having to phone and e-mail every single pers

Industry committee  Certainly, our market expanded, but because we have sales reps across the country it didn't impact us in same way that it would have done for a bricks-and-mortar facility. We already had that reach in a lot of ways, so it didn't massively change our market.