Official Languages committee  Complaints are quickly assigned. As Mr. Théberge explained earlier, there is always an admissibility analysis stage. When we receive a complaint, we really have to do this analysis. Usually, it is done quickly. However, in some cases, we need to ask our legal services team for le

Official Languages committee  Certainly, the institutions that receive the most complaints are all the ones that deal directly with Canadians. I think Mr. Théberge mentioned earlier all the institutions that serve the travelling public. For instance, there's Air Canada, the Canada Border Services Agency, the

Official Languages committee  Yes. Thank you for your question, but I was instead prepared to answer your first question.

Official Languages committee  Okay. Of the older files still under investigation, only two date back to 2017. These are extremely complex cases. We are doing our utmost to make progress on these files. There are also a number of files dating back to 2018. We still have about 30 cases under investigation. The

Official Languages committee  We could perhaps provide you with a table of the federal institutions about which we receive the most complaints, and the types of complaints we receive.

Official Languages committee  The 20% that Mr. Théberge mentioned just now is in following up on recommendations. It is not necessarily about the number of complaints, but we could provide you with information about that.

Official Languages committee  Yes, absolutely. We are waiting for the RCMP's reply to that preliminary report. I would also add that the matter was complicated by the fact that the Parliamentary Protection Service was created at the same time, or very shortly after the complaint was filed. So we were in discu

Official Languages committee  Absolutely.

Official Languages committee  Thank you.

Official Languages committee  For that category of complaints, the rate has gone from 9% to 22% in the past year. So the increase is sharpest in that area. When it comes to other parts of the act—for instance part IV, which has to do with services to the public, or part VII—we have noted an increase of about